Troubleshooting

When using NetShield, you may run into a problem. Below are a few commonly encountered issues, and procedures to help you debug and fix them. We’re sorry that you’re facing these problems, and hope that the information contained in this section will help you find a solution. Please take a look at the sidebar or the cards below for the various help articles contained within this troubleshooting guide.

📄️ Connection Issues

Ensure your server is running & accepting remote connections

📄️ TCP Segment Limits

NetShield does not read your data by design. This gives you complete freedom to use the data in the way that you'd like, without having to stick it into an annoying NetShield-specific protocol/be forced to add length attributes.

📄️ Are long strings/messages not arriving properly?

A very small subset of NetShield users has reported issues with the built-in On Receive Message event. If you are facing similar issues, then please use the On Receive Bytes node combined with the Bytes To String node to mitigate this issue (pictured below).

📄️ I still can't fix my issue

If you've tried all of the troubleshooting steps listed previously, or your issue isn't discussed please reach out to us for further support. The best way to do this is by sending us an email to howtocompute123@gmail.com. Please include the following information in your email:

Tried all these steps and still can’t fix your issue? Please reach out to us as explained in the I Still Can’t Fix My Issue! section.