Troubleshooting

When using NetDB, you may run into a problem. Below are a few commonly encountered issues, and procedures to help you debug and fix them. We’re sorry that you’re facing these problems, and hope that the information contained in this section will help you find a solution. Please take a look at the sidebar or the cards below for the various help articles contained within this troubleshooting guide.

📄️ Connection Issues

Can't connect to your database? Try running through the steps below to debug the issue.

📄️ Prepared queries don't work

Please make sure your variable name is all lower-case, and does not contain any symbols (including underscores (_) and hyphens (-)).

📄️ I still can't fix my issue

If you've tried all of the troubleshooting steps listed previously, or your issue isn't discussed please reach out to us for further support. The best way to do this is by sending us an email to howtocompute123@gmail.com. Please include the following information in your email:

Tried all these steps and still can’t fix your issue? Please reach out to us as explained in the I Still Can’t Fix My Issue! section.